Refund policy

BILLIONDOLLASTAR

Returns & Refunds

Last Updated: June 2026

At BILLIONDOLLASTAR, we create products designed to represent ambition, confidence, and individuality. We want you to be completely satisfied with your purchase.

If something isn’t right, we’re here to help.

Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused
  • Unwashed
  • In original condition
  • Returned with original tags and packaging

Items showing signs of wear, washing, damage, odors, or alteration may not qualify for a refund.


Final Sale Items

The following items are considered final sale and cannot be returned or refunded:

  • Limited releases
  • Clearance or sale items
  • Gift cards
  • Custom or personalized products
  • Any item marked “Final Sale”


Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: billiondollastar@gmail.com

Include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

Once reviewed, we’ll provide a replacement, store credit, or refund when appropriate.


Refunds

After your return is received and inspected, you’ll receive an email regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.


Exchanges

To ensure the fastest service, we do not offer direct exchanges at this time.

If you would like a different size or item, we recommend placing a new order and returning the original item if it qualifies under our return policy.

 

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service. BILLIONDOLLASTAR is not responsible for lost or stolen return packages.


Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order enters processing, it cannot be canceled.


Contact

For all return and refund inquiries:

BILLIONDOLLASTAR™ Support

billiondollastar@gmail.com

__________

 

The Star Standard

Every BILLIONDOLLASTAR piece is made for those who move differently. We appreciate your support and look forward to being part of your journey.